Last updated: August 2026
Refund Policy
This policy explains the refund scope, request method, and return route for TxtVPN subscription services and data package orders. Before submitting a request, verify the payment time, order status, and actual usage. Refund reviews are based on order records, account records, and information returned by the payment channel.
Refund Window and Eligibility
A full refund may be requested without giving a reason within 7 days of the first payment. The refund window starts when the first payment order is completed. A request submitted within the window is sufficient; no additional explanation of the normal service experience is required.
This promise applies to the first payment order on the same account. Later renewals, upgrade price differences, repeated data package purchases, and other additional orders are not automatically covered by the first-payment refund promise. If an order is charged twice or payment succeeds but the purchased benefits are not delivered correctly, a ticket may still be submitted for review. The result will be based on the actual order records.
Monthly subscription data resets each month from the activation date, and an upgrade during the term converts the price difference according to the remaining days. Data packages remain valid until used and do not expire. After a refund is completed, the subscription period, remaining data, and related access provided by the order will all end.
Eligible and Ineligible Situations
A refund may be requested under this policy when the request is within the refund window, the account is in normal standing, and the order details can be verified. Unsatisfactory connection performance in the current network environment, an unsuitable route for the intended region, or a decision to stop using the service may provide context for the request, but none is required for a first-payment refund.
The following situations are not eligible for a no-reason refund: the request is submitted after the refund window; the account has violated the Terms of Service; service resources were heavily consumed through automation, shared credentials, or other unusual methods; a large amount of data was used well beyond a reasonable trial scope in a short period before requesting a refund; the order has already been disputed or reversed through another payment channel; or the submitted information cannot be matched to the order records.
Normally testing different international routes and verifying connections on Windows, macOS, iOS, Android, or Linux will not by itself justify a refund refusal. Unusual usage is assessed against order, connection, and traffic records, rather than a single route switch.
Request Process and Required Information
Applicants should log in to the user panel and submit a refund request through the ticket portal. Registration does not require an email address, so the current account and order records are the primary basis for verification. Please provide the username, order to be refunded, payment method, and payment record details that can help identify the transaction.
If the order status differs from the payment channel record, a payment receipt screenshot or transaction identifier may be required. The receipt should retain the order amount, payment status, and transaction identification details; unrelated content may be covered. Do not submit your account password, complete payment passcode, or other login credentials in a ticket.
After a ticket is submitted, TxtVPN will verify the payment time, order benefits, data usage, and account status. If additional details are needed, communication will continue through the ticket in the user panel. Insufficient information may pause the review until the details are complete.
Refund Review and Original Payment Returns
After approval, the refund amount is processed in full for the eligible original order. Orders paid through Alipay or WeChat Pay are generally returned to the original payment channel. Once accepted by the payment channel, the actual posting time depends on that channel, the account status, and settlement progress. TxtVPN makes no additional promise about the channel’s exact arrival time.
If the original payment channel rejects the return, the account status is abnormal, or the order cannot be returned automatically through the original route, the applicant must provide verifiable information as requested in the ticket. Any alternative handling requires confirmation of payment ownership and will not change the recipient based on a separate verbal statement from an unlogged visitor.
After a refund is initiated, the related order will be closed. Subscription configurations already imported into a client may remain stored locally for a time, but the associated service access will no longer be valid. The user may remove the configuration from the client.
Special Payment Methods and Dispute Handling
USDT transfers use a different refund process from the automatic refund mechanisms of Alipay and WeChat Pay. The applicant must provide the original transaction record in the ticket and confirm a compatible address and network for receiving the relevant asset. Because on-chain transactions cannot be reversed, verify the address and network again after confirmation. An on-chain result caused by incorrect information cannot be reversed through the payment channel.
If an Alipay or WeChat Pay order has already been disputed through the payment channel, state this accurately in the ticket to prevent the same order from entering different processes at once. TxtVPN will not issue duplicate refunds for the same payment. Orders already reversed or refunded by the payment channel will follow the channel’s final status.
If you disagree with the review result, add the order records and payment evidence to the original ticket instead of creating another request with the same content. The review will focus on the first payment time, order ownership, account status, and actual usage records, with the conclusion provided in the ticket.